Every now and then we run into a dog or cat that is very difficult to work on. While this is uncommon, it has happened before and we will try our best to work on your pet. Sometimes though, for whatever reason, it just cannot be done. So for your furry friends safety as well as our own, we will not complete the services requested and will contact you immediately to pick up your pet.
We reserve the right to muzzle any uncontrollable or bite happy pets unless specifically requested otherwise by the owner or if the pet will not tolerate one. We will not force your cat or dog, but we will try our hardest to complete the services requested. Any uncontrollable cat or dog will need to be sent home.
To ensure the safety of both cat or dog and groomer/assistant, please let us know of any behavioral or medicals problems that may arise during any of our services. Also please inform us of any allergies your cat or dog may have.
Please note that we do not express anal glands and it should be done by a veterinarian where proper treatment can be given if something were to happen. Anal glands can be permanently damaged if this procedure is done incorrectly so if you suspect your furry friend may have a problem please refer to your veterinarian.
We will not work on cats or dogs that are nursing, or sedated. We prefer not to work on cats or dogs in heat. We will only do services from our a la carte menu on pregnant dogs and will only do a de-shedding brush out, toe tuft trim or nail trim on pregnant cats.
All canines and felines must be in good health before receiving any service. In the event your cat or dog takes ill while in our care, we will contact you immediately. While it is a very rare occurrence, sometimes unforeseeable accidents happen; if one does we will call you right away. We ask that you give us an emergency contact number so we can reach you promptly and discuss the matter at hand. If we cannot reach you in a timely manner and think it necessary for your furry friend to receive medical attention, we reserve the right to take your cat or dog to the veterinarians ourselves.
We require all cats and dogs to be up to date on their yearly vaccinations. We will NOT work on your canine or feline unless we have a copy of the vet record showing that your pet has received all of the vaccines that we deem necessary. We accept titer testing for both rabies and DHLPP. However, the titers must be within acceptable limits and approved by your veterinarian. Vaccination requirements may be waived upon written recommendation from pets veterinarian. You can email, fax, or bring in a copy (yearly) so that we can update our records. We recommend waiting a while between your cat or dog receiving a vaccine and its next scheduled appointment. This is purely for the benefit of your furry friend, allowing adequate time to recuperate.
Due to an increase of tardiness, last minute cancellations and no shows we have found it necessary to implement the following policies:
We respect your time and hope you will respect our time too. Clients are expected to arrive at their scheduled appointment time. If you expect that you may be late, we ask that you please let us know as soon as possible by calling and we will try to accommodate you. We are sure you will appreciate that every appointment made is allocated a time slot tailored to your pets specific needs. If you are more than 30 minutes late for an appointment, we can not guarantee that we will be able to groom your pet and will have to reschedule accordingly.
As in any business that works out of an appointment book, our daily schedule depends upon appointments being kept. We schedule our appointments to accommodate our clients needs and schedules therefore we ask that valuable time be treated with consideration. As a courtesy, we call and remind customers of their upcoming appointments a day in advance to help keep things organized. However, should you not receive this reminder, it is still your responsibility to let us know that you would like to reschedule or cancel your appointment. If you need to cancel or reschedule your appointment we respectfully request that you please do so at least 24 hours in advance of your scheduled appointment (This applies to all services that we provide). Leaving a message on the business answering machine is sufficient. Each day we have a fixed number of spaces available for grooming and we always look forward to seeing all of your friendly faces, pawsitively purrfect smiling faces and wagging tails! Because of this fixed number, we do have a stand-by list of cats and dogs waiting to be groomed. If you cancel the morning of your appointment, chances are we won’t be able to find another pet to take your time slot on such short notice. We understand that it is sometimes difficult to provide 24 hours notice before canceling due to unforeseen circumstances and will make some exceptions at our discretion. No-Shows, last minute cancellations (less than 24 hours notice) and or continual appointment rescheduling will be noted and may be counted as strikes in our records. We like to give our customers the benefit of the doubt so we forgive the first two strikes against your name. However, on your third strike an inconvenience fee of $20 (per pet scheduled) will be added to your bill on your next scheduled appointment. Understandably we may have to refuse service to clients who repeatedly do not show up, cancel without 24 hours notice and or constantly reschedule appointments. Also if you choose not to pay the inconvenience fee, please be advised that we may no longer be able to provide our services to you.
If you wish to be placed on our waiting list please let us know when you schedule your cats or dogs appointment. Our waiting list is on a first come first serve basis. Please make sure to leave a few contact numbers with us so we can reach you. Unfortunately we do not leave messages so if we cannot get a hold of you we will call the next on our list.
Our Vow To You
On rare occasions, we may need to cancel appointments due to illness, equipment failure, power outages, family emergencies, weather, road conditions, etc. Every effort will be made to contact you in advance. If we cannot reach you in time, before you show up for your scheduled appointment, one of our groomers on duty will try their best to squeeze you in. When booking appointments we try to plan for unexpected delays by allotting extra time. Sometimes though, unforeseen circumstances (i.e. Severely matted pets) make it hard to stay on schedule. So if we suspect that someone's appointment may interfere with your four legged companions appointment, every effort will be made to contact you in advance.
If these policies seem a bit harsh, please understand that we work on an appointment basis. If you miss your appointment, a spot for another client has been taken and we have lost valuable business. By running excessively late, the entire day gets set-back resulting in delays for all subsequent appointments, which in turn upsets our other clients. We do appreciate your consideration to these matters and sincerely thank you in advance for patience, cooperation and understanding.